Terms & Conditions

Customer Service:
Our page is managed 7 days. We will endeavour to answer all questions, emails and orders within the same day however weekends/public holiday’s maybe slightly slower.

Our commitment to you:
We import top quality product. If you purchase an item from us and it is not to the standard described we will ensure this is put right. We only sell quality and our feedback shows this. We ensure every item we list is as detailed as possible.

GST Tax Invoices:
We are a GST Registered Company and a GST Invoice will be provided if requested.

Collection and Payment:

               We accept cash, credit card or eftpos on collection or bank transfer prior to collection.

  • We will reserve goods for up to 30 days subject to a 25% non-refundable deposit.
  • As per our hours of operation, collections can only be made Monday to Friday 9.00am – 5pm.

Payment Methods:
Payment instructions will be sent to the winning bidder as soon as possible after an auction has closed. If you win an auction over a weekend or public holiday, payment instructions maybe forwarded the same day but most likely on the next working day. Please ensure you quote your auction number/purchase reference number when making payment to enable quicker handling of your item/s. Our bank statement is checked once a day.

  • Payment can be made via Cash, EFTPOS, Credit Card and Bank Deposit.

If you do not receive an email from us with payment instructions please check your junk mail.

Note due to the charges banks pass onto us all credit card payments will incur a 3.5% service fee.

Laybuy Terms:

We offer this on sales over $300. The goods must be fully paid for within 4 weeks of the deposit payment. We require a 25% non refundable deposit.

Freight:
Smaller items are sent via courier and all larges items are sent via freight forwarder. All goods are sent once the funds are showing and cleared in our account. Standard delivery turnaround is 2-3 working days but delays can happen. For rural and outer island deliveries please allow 3-5 working days.

Assembly:
We don’t offer this service. We can recommend you a contact that can do this for you at your cost.

Warranty Policy:

  1. All items come with a 12 month warranty.
  2. The buyer must check all items within 48 hours of receiving these and report any damages or faults to the seller via email.
  3. Any freight for returned items must be paid for by the buyer. If a product is deemed to be faulty S&M will refund the return freight costs after the product has been inspected.
  4. S&M will replace or repair where possible and refunds will only be available where a replacement is not available. The postage & handling fee (P&H fee), courier and shipping costs are not refundable.
  5. It is at the buyers cost and expense to return any product to S&M.
  6. Warranties are not transferable beyond the original purchaser.
  7. An Invoice will be required as proof of purchase if requested.
  8. Warranty is only valid in New Zealand.
  9. S&M adheres to the Consumers Guarantees & Fair Trading Acts along with Trade Me standard trading terms and conditions.

Warranty Does Not Cover:

  1. Normal wear and tear.
  2. Misuse or use of a product for which it was not designed.
  3. Neglect or deliberate damage.
  4. Any unauthorised Repairs.

Return Policy:
A 7 day right of return is offered on all goods purchased. Freight will be at the cost of the purchaser for items returned.

Feedback:
We encourage feedback on your trade but do ask if there is an issue with your purchase, you contact us first and give us an opportunity to correct any issue rather than placing negative feedback initially.

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